Delete your data — Cyber Prepared

1. Delete your whole account

Account deletion is handled on request, so that we can confirm it is really you before anything is destroyed. It takes one email:

STEP 1 — Sign in and download any purchased documents you want to keep.
STEP 2 — Send an email to privacy@cyberprepared.com with the subject “Delete my account and data”.
STEP 3 — Send it from the email address on the account, and state that address in the message. This is how we verify the request; we cannot act on a request sent from an unrelated address.
STEP 4 — We confirm by reply when the deletion is complete. Expect this within 30 days, and normally much sooner.

Email a deletion request

That button opens a pre-filled message in your mail app. You can also write to the address yourself.

2. Change or remove individual details instead

If you do not want to lose your purchases, you do not have to delete the account. From your account settings you can change your name, company, and industry, and replace or remove your profile picture at any time.

3. What is deleted, and what is kept

When we action your request we permanently delete your account record and everything personal attached to it: your email address, name, company, selected industry, profile picture, stored password hash, and the link to any social account you signed in with.

We are required to keep records of completed transactions — what was bought, the amount, and when — for as long as accounting and tax law demands. These are retained as financial records and are no longer linked to a usable account. Where the law allows their removal, they are deleted too.

4. Disconnecting a social login

Deleting your account here removes the connection from our side. You can also revoke this application's access from the provider itself:

Google — Google Account, then Security, then “Your connections to third-party apps & services”.
Microsoft — Microsoft account, then Privacy, then “Apps and services that can access your data”.
Facebook — Settings & privacy, then Settings, then “Apps and websites”.

Revoking access at the provider stops future sign-ins, but it does not by itself delete the data held here. Use step 1 for that.

5. Questions